Shipping Policies

USA & U.S. Territories

We offer shipping via USPS or UPS.

To determine available shipping rates and approximate delivery times for your order, use the Shipping Rate Calculator on the shopping cart page before proceeding to checkout. Please note we provide delivery estimates during checkout for various shipping services, however, these are NOT guaranteed delivery times. These delivery estimates are provided by UPS and USPS based on performance data with a 90% accuracy. We do NOT offer date-specific delivery guarantees due to frequent disruptions in courier services.

International

For International shipments, we offer USPS Priority Mail International. We do NOT allow shipments to International PO boxes.

Duties & Taxes: We do not calculate or charge any duties, taxes, or VAT for international orders. It will be your responsibility to pay any such additional amounts if required. WE STRONGLY SUGGEST you verify what duties & taxes your country may levy on nutritional supplements before placing your order.

We insure most of our international shipments with a 3rd party insurer. If an international package is NOT marked as "Delivered" using USPS tracking, we are required to wait 40 days from the ship date before we can file a lost package claim with our insurer. You agree to abide by this waiting period when shopping at N101 Nutrition, and also to assist us in filing a loss claim by completing a simple, online loss report provided by our insurer. If a package is marked as "Delivered" by USPS tracking, but it has not been received, this waiting period does NOT apply.

IMPORTANT:

• When estimating delivery times please allow 1 extra business day for order processing and do NOT include Saturday or Sunday.
• A signature may be required at our discretion on some shipments.
• Orders containing non-stock or Special Order Items may require an extra 1-5 days, depending on the product, for us to order and receive the product before we can ship. In some instances, we may ship non-stock items separately and this will be noted on your packing slip in your first shipment.

Lost/Damaged Shipments

If a shipment is lost or damaged, please contact our Customer Service at service@n101.com as soon as possible. Do NOT dispose of any damaged merchandise until you have contacted us for instructions. We suggest taking photos of any damage to properly document the incident. In some cases, we will require a signed and dated statement from you describing the damage to the merchandise, as this is required by our insurer. By shopping with us, you agree to assist us by providing your signed statement on claims for lost or damaged merchandise, and by allowing us ample time to work with a carrier to locate a missing package or inspect damaged merchandise. For eligible claims, once we receive your signed statement, a refund or replacement will be made, usually within 2 business days.

We provide tracking information links via email and/or SMS text. Please use those links to monitor your order's shipping progress and estimated delivery date. If you receive an "out for delivery" or "delivered" email or SMS text, and your package does not arrive the same day, please notify us via email or contact form as soon as possible.

If your package does not arrive within 2 weeks after shipping please notify our Customer Service. Domestic packages that are reported as "non-delivered" or lost more than 14 days after UPS or USPS reports "delivered" are not eligible for claims. It is your responsibility to contact us before the 14-day period expires so we can take appropriate measures to investigate and make a loss claim if required.

Refunds will be issued for eligible packages that have been confirmed as lost. We do not ship replacements for lost packages. You must reorder if your package is lost.