USA & U.S. Territories
We offer shipping via USPS or UPS.
To determine available shipping rates and approximate delivery times for your order, you can use the Shipping Rate Calculator on the shopping cart page before proceeding to checkout. Please note we provide delivery estimates during checkout for various shipping services, however these are NOT guaranteed delivery times. These delivery estimates are provided by UPS and USPS based on performance data with a 90% accuracy. We do NOT offer date-specific delivery guarantees due to frequent disruptions in courier services.
We offer free shipping on orders shipped within the United States that meet ALL the following criteria:
- Order subtotal of qualifying items after discounts is $79 or more
- Total packaged weight of order, including box and packing materials, does not exceed 7 lbs. For example, an order containing two tubs, each with 3 lbs of protein powder, does NOT weigh 6 lbs. There are 3 lbs of protein powder in each tub PLUS the weight of the plastic tubs. Once packed, the weight of the cardboard box and packing materials are included, bringing the final shipping weight to 8 lbs. Use the Shipping Rate Calculator on the cart page to determine if you order qualifies for free shipping.
- Order does not contain liquid drinks (Some products may be exempted from this restriction)
- Shipped within the 48 contiguous states (excludes AK and HI) (Some products may be exempted from this restriction)
- PO Boxes not eligible
Free Shipping eligibility is automatically calculated during checkout. To receive free shipping, make sure you select the Free Shipping option during checkout.
Free Shipping Restrictions
Sales tax (CA only) is excluded from qualifying purchase total. Applying coupons or discounts may subtract from qualifying purchase total. Free shipping is only available for United States shipments within the 48 contiguous states (excludes AK and HI). Package must ship to a destination serviced by UPS Ground or USPS Priority Mail. Free Shipping is not available for PO Boxes, FPO or APO addresses.
Return of Orders with Free Shipping
If an order with Free Shipping is returned for full refund or due to shipping address errors, the actually shipping fees will be deducted from the total amount refunded.
Qualifying Items for Free Shipping
Certain items do not qualify for free shipping. If an item is excluded from Free Shipping, it may be included in your shipment, but it will not count towards the $79 subtotal requirement. Some items that may not qualify for free shipping are bulk protein powders, nutrition bars and liquid drinks.
Domestic PO Boxes
Orders shipped to domestic PO Boxes in excess of 1 lb MUST be shipped via USPS Priority Mail. If you choose an alternate shipping method your order may be placed on hold. In such cases we will contact you to resolve the issue or the order may be canceled.
For International shipments we offer USPS Priority Mail International. We do NOT allow shipments to International PO boxes.
Duties & Taxes: We do not calculate or charge any duties, taxes or VAT for international orders. It will be your responsibility to pay any such additional amounts if required. WE STRONGLY SUGGEST you verify what duties & taxes your country may levy on nutritional supplements before placing your order.
We insure most of our international shipments with a 3rd party insurer. If an international package is NOT marked as "Delivered" using USPS tracking, we are required to wait 40 days from the ship date before we can file a lost package claim with our insurer. You agree to abide by this waiting period when shopping at N101 Nutrition, and also to assist us in filing a loss claim by completing a simple, online loss report provided by our insurer. If a package is marked as "Delivered" by USPS tracking, but it has not been received, this waiting period does NOT apply.
- When estimating delivery times please allow 1 extra business day for order processing and do NOT include Saturday or Sunday.
- A signature may be required at our discretion on some shipments.
- Orders containing non-stock or Special Order Items may require an extra 1-5 days, depending on the product, for us to order and receive the product before we can ship. In some instances we may ship non-stock items separately and this will be noted on your packing slip in your first shipment.
Heat Sensitive Items
Certain products such as protein bars and gummies are heat sensitive. We cannot accept returns of these items for heat damage. We suggest shipping to location where packages are stored indoors and not outside during summer months. If your shipment arrives warm, refrigerating these items often helps with any minor melting or softening.
If a shipment is lost or damaged, please contact our Customer Service at firstname.lastname@example.org as soon as possible. Do NOT dispose of any damaged merchandise until you have contacted us for instructions. In some cases, we will require a signed and dated statement from you describing the damage to the merchandise, as this is required by our insurer. By shopping with us, you agree to assist us by providing your signed statement on claims for lost or damaged merchandise, and by allowing us ample time to work with a carrier to locate a missing package or inspect damaged merchandise. For eligible claims, once we receive your signed statement, a refund or replacement will be made, usually within 2 business days.
We provide tracking information links via email and/or SMS text. Please use those links to monitor your order's shipping progress and estimated delivery date. If you receive an "out for delivery" or "delivered" email or SMS text, and your package does not arrive the same day, please notify us via email or contact form as soon as possible.
If your package does not arrive within 2 weeks after shipping please notify our Customer Service. Non-delivered domestic packages that are reported more than 14 days after the shipping date are not eligible for loss claims. It is your responsibility to contact us before the 14-day period expires so we can take appropriate measures to investigate and make a loss claim if required.
Refunds will be issued for eligible packages that have been confirmed as lost. We do not ship replacements for lost packages. You must reorder if your package is lost.