Shipping

USA & U.S. Territories

We offer shipping via USPS or UPS.

International

For International shipments we offer USPS Priority Mail International. We do NOT allow shipments to International PO boxes.

Duties & Taxes: We do not calculate or charge any duties or taxes for international orders. It will be your responsibility to pay any such additional amounts if required. WE STRONGLY SUGGEST you verify what duties & taxes your country may levy on nutritional supplements before placing your order.

Free Shipping

We offer free shipping on orders shipped within the United States that meet the following criteria:

  • Order subtotal of qualifying items is $79 or more
  • Packaged total weight does not exceed 40 lbs
  • Order does not contain liquid drinks
  • Shipped within the 48 contiguous states (excludes AK and HI)

Our shopping cart will automatically determine if your order qualifies for free shipping. To receive free shipping, make sure you select the Free Shipping option during the checkout process.

Free Shipping Restrictions
Sales tax (CA only) is excluded from qualifying purchase total. Applying coupons or discounts may subtract from qualifying purchase total. Free shipping is only available for United States shipments within the 48 contiguous states (excludes AK and HI). Package must ship to a destination serviced by UPS Ground or USPS Priority Mail. Free Shipping is not available for PO Boxes, FPO or APO addresses.

Return of Orders with Free Shipping
If an order with Free Shipping is returned for full refund or due to shipping address errors, the actually shipping fees will be deducted from the total amount refunded.

Qualifying Items for Free Shipping
If an item does NOT quality for free shipping it will be indicated on the product description page. Certain items do not qualify for free shipping. If an item is not restricted from free shipping, it may be included in your shipment, but it will not count towards the $79 subtotal requirement. Some items that may not qualify for free shipping are bulk protein powders, nutrition bars and liquid drinks.

IMPORTANT:

  • When estimating delivery times please allow 1 extra business day for order processing and do NOT include Saturday or Sunday.
  • A signature may be required at our discretion on some shipments.
  • Orders containing non-stock or Special Order Items may require an extra 1-5 days, depending on the product, for us to order and receive the product before we can ship. In some instances we may ship non-stock items separately and this will be noted on your packing slip in your first shipment.

Lost/Damaged Shipments

If a shipment is lost or damaged, please contact our Customer Service at service@n101.com as soon as possible. Do NOT dispose of any damaged merchandise until you have contacted us for instructions. In some cases, we will require a signed and dated statement from you describing the damage to the merchandise, as this is required by our insurer. By shopping with us, you agree to assist us by providing your signed statement on claims for lost or damaged merchandise. Once we receive your statement, a refund or replacement will be made.

We provide tracking information links via email and/or SMS text. Please use those links to monitor your order's shipping progress and estimated delivery date. If your package does not arrive within 2 weeks please notify our Customer Service. Non-delivered packages that are reported 4 weeks or more after the shipping date cannot be refunded. It is your responsibility to call us before the 4-week period expires so we can take measures to investigate and make a loss claim if required.