If you are dissatisfied with any product, please E-mail our Customer Service Department at firstname.lastname@example.org within 30 days of the shipment date to receive authorization and return instructions. Returns made without authorization may be refused.
Once authorized, unopened products can be returned for a full refund of the purchase price. Products must be sealed, unopened, and in original packaging. Products must be shipped back to N101.com at the customers' expense unless we provide a Return Label. All merchandise must be insured properly by the customer. Refunds will be issued promptly upon receipt of the returned products. Shipping charges cannot be refunded. If items are not insured properly and get lost or damaged when returned, we cannot grant refunds.
Packages returned as "Undeliverable" or as a result of an incorrect shipping address will have actual shipping fees deducted from the refund if shipping method was "Free Shipping". Please check the accuracy of your Shipping Address to ensure this does not occur.
RE-STOCKING FEES. There may be a 25% restocking fee for the return of bulk quantites (4 or more) of certain products. We will advise you if this fee applies before issuing a return authorization.
NO RETURNS ON SELECT SALE ITEMS. Some sale items are short-dated or discontinued by the manufacturer. We cannot accept the return of these items unless you receive a return authorization from our Customer Service. A 25% restocking fee may be applicable on such returns.
NO RETURNS ON SPECIAL ORDER ITEMS. Items marked "Special Order Item" cannot be returned. These are non-stock items which are ordered specifically for your order. Once we have ordered the special order items for you, you cannot cancel these items. If a return or cancellation is authorized, it may be subject to a 25% restocking fee. Find out more about Special Order Items.
NO RETURNS ON BARS. We check expiration dates before shipping bars, to ensure items are fresh.
Please try samples of products from your local store to be sure you enjoy a particular product. We cannot accept returns of products simply because you do not like a particular flavor or scent, or do not achieve expected results. If you believe a product is spoiled, or you have an allergic or bad reaction to a product, do not use the product and do NOT open additional packages/containers of the product. Call our Customer Service Department immediately for instructions. We will not accept returns for more than one container/package of the same product if they are opened. If more than 10% of a product is missing/consumed, we will not accept a return.
SORRY, WE DO NOT OFFER EXCHANGES ON RETURNED ITEMS. If you wish to exchange a product for an alternate one, return the product after receiving an approval, then place a separate order for the product you desire.
Promotional Items (free bars, T-shirts, etc.) must be returned if the associated product is returned. Full refunds may not be granted if these items are not returned.
All approved returns must be shipped to:
N101.com Returns Dept., 6252 Romaine St., Los Angeles, CA 90038